FAQ's
How do I apply?
How do I make a reservation?
What is the reservation cancellation policy?
Who can drive the WeCar?
How long can I have the WeCar?
Is mileage included in my hourly rate?
Are pets allowed in the WeCar?
What if I can't find the WeCar when I begin my rental?
How do I unlock the vehicle?
What happens when I return the WeCar and there is an unauthorised vehicle in the reserved parking area?
Can I take a one-way trip?
How do overnight charges work?
Who is responsible for refuelling the WeCar?
How do I refuel the WeCar?
What if I'm running late bringing the WeCar vehicle back?
Who pays the Congestion Charge?
Who pays for a traffic violation?
What happens if there's a breakdown during the reservation?
What should I do if I have an accident or damage the WeCar?
What if the WeCar is damaged when I arrive for my rental?
How much is the damage excess for the WeCar?
How do I apply?
Sign up on the application page of our web site via the link provided by your WeCar Administrator. Within a few days of your approval, we'll contact you to schedule your orientation. At that time, we'll hand you your welcome kit consisting of your unique membership card (put this in your wallet - you'll need it each time you rent a car.) Your member ID number will be printed on your welcome letter. You'll need this to access the reservation page of the website. You'll also receive our member handbook which includes a full description of the programme and everything you need to know to begin using your WeCar membership for your travel needs.
How do I make a reservation?
Go to www.WeCar.co.uk to make a reservation. Enter your Member ID and personally selected password. You can make a reservation 24/7 and use the car for up to 24 hours with a one-hour minimum.
What is the reservation cancellation policy?
You must cancel your reservation at least 8 hours before your scheduled time. Since this is a community, cancelling as soon as possible will allow another member to reserve that vehicle. If you cancel with less notice, you will be billed for the time reserved less any time used by another member.
How long can I have the WeCar?
You can reserve a WeCar vehicle for up to 24 hours. If you need a vehicle for longer, we can provide you with the location of the nearest Enterprise Rent-A-Car branch or you can book directly at www.enterprise.co.uk.
What if I can't find the WeCar when I begin my rental?
If you get to the WeCar parking area and your car is not there, it is likely that the member before you is running late. Call us on 0844 800 3877 and we will assist you by locating the vehicle or switching your reservation to another available WeCar vehicle.
How do I unlock the vehicle?
When you arrive at the WeCar vehicle, you'll see a sensor on the driver's side windscreen. Hold your WeCar membership card over the sensor until you hear the doors unlock or the indicator light turns green. Once you're inside the car, open the glove box to find the ignition key.
Can I take a one-way trip?
No. WeCar car sharing is not a one-way rental programme. Your car must be returned to the original reserved parking area where you picked it up. This allows it to be easily found and used by the next person that has reserved it. However, if you need to go one way, Enterprise Rent-a-Car provides this service across the UK. Please enquire at www.enterprise.co.uk.
Who is responsible for refuelling the WeCar?
One of the responsibilities of membership is to refill the WeCar when it hits 1/4 of a tank during your car share period. A fuel card is located in the WeCar Control Box attached to the inside of the vehicle windscreen. Be sure to return the fuel card to the same place you found it after you have filled the tank. A lost or missing fuel card will result in a fee.
How do I refuel the WeCar?
Pull into a petrol station displaying the Allstar logo and retrieve the fuel card from the WeCar Control Box. Re-fuel the vehicle (please check the vehicle fuel type which will be clearly marked) and use the Allstar fuel card to pay for it. You will ned to provide the vehicle registration and current mileage to the attendant when using the card for payment.
What if I'm running late bringing the WeCar vehicle back?
A late return will incur a penalty. If you know you are going to be late, you can extend your reservation by making use of the WeCar Control Box attached to the windscreen. WeCar will check to see whether the vehicle is available and provide you with a response.
What should I do if I have an accident or damage the WeCar?
An accident checklist can be found in the glove box. Fill out the checklist and notify us immediately on 0844 800 3877 so that we can assist you, inspect the vehicle, assess the damage and if necessary, accomodate the next member with alternative transportation.
What if the WeCar is damaged when I arrive for my rental?
A damage log is located in the glove box. Check the log to see if the damage has already been reported. If the damage has not been previously recorded, note the damage on the log and call us before you drive away on 0844 800 3877. Failure to contact us immediately will result in a penalty and you may be held responsible for the damage.
How much is the damage excess for the WeCar?
Members over the age of 25 are responsible for the first £600 of damage to the WeCar vehicle. Members aged 23-25 are subject to an £750 excess. This can be reduced by £500 if members opt to purchase the excess protection product. Drivers under the age of 23 are not allowed to be a member or driver of a WeCar vehicle under any circumstances.