United States |United Kingdom | Canada


WECAR PRIVACY POLICY

 

Effective Date:  January 18th, 2010

 

At Enterprise Rent-A-Car UK Limited ("Enterprise") d/b/a WeCar ("WeCar") we respect the privacy of our customers. We have implemented this privacy policy to explain to you how we use and protect personal information we may gather from you by means of this Web Site ("Privacy Policy"), as well as offline from our customers in the UK.  By using our Web Site and/or joining the WeCar sharing program, you consent to the collection, use and disclosure of your information, as described in this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use our Web Site.

 

For Enterprise Rent-A-Car'sTM privacy practices as to personal information gathered at www.enterprise.co.uk, please go to http://www.enterprise.co.uk/about/privacy_policy_UK_IE.html.

 

WHAT INFORMATION IS COLLECTED

 

  • PERSONAL INFORMATION

 

We may collect personal information from you in certain areas of our Web Site when you submit it to us in connection with one or more specific purposes, which are described below under "How Collected Information Is Used." When such information is gathered, we will collect the minimum amount necessary to facilitate transactions with you, to improve this Web Site and your customer experience and to make future visits to this Web Site easier and more personalized for you. The personal information we may collect includes but is not limited to your:

  • Name
  • Home address
  • Custom locations
  • Telephone numbers
  • E-mail address
  • Driver's license
  • Date of birth
  • Credit card details
  • password
  • Emergency Contact
  • Email Preferences
  • Corporate account and membership information

 

We may combine the information that you submit to us with information related to your transactions with us, such as rental location and vehicle type, as well as with information we receive about you from credit reporting agencies and other third parties.

 

As part of the standard operation of our Web Site, certain information (some of which will be personal information) may be automatically provided to our Web servers by your computer. When you visit our Web Site, our Web server automatically recognizes your domain name or IP address (where possible), your browser type and your operating system, but not your e-mail address. An IP address is a number assigned to your computer (by your Internet service provider) when you connect to the Internet. Generally, an IP address will change every time your computer connects to the Internet. However, if you have a broadband connection, it is possible that the IP address that we collect may contain information that may be deemed identifiable. This could occur due to the fact that by using certain broadband connections, your IP address would not change and could be associated with your personal computer. In addition, we may collect your browser type and operating system. We may combine the information we collect from you (as described above and as described below, under "Cookies") with other information about you.

 

  • COOKIES

Cookies are short strings of text sent from a Web server to a Web browser when the browser accesses a Web Site. In simplest terms, when the browser requests a page from the Web server that originally sent it the cookie, the browser sends a copy of the cookie back to that Web server. A cookie typically contains, among other things, the name of the cookie, a unique identification number, and expiration date and domain name information. Cookies may be "session-only" or "persistent". Persistent cookies last for more than one visit and are typically used to allow a visitor to our Web Site to personalize their experience.

 

Our use of cookies allows us to: (1) remember you when you return to the Site; (2) present you with a landing page appropriate to the site or keyword from which you come to the Site; (3) provide you with customized content and advertising when you are on the Site; (4) if you are not an WeCar program member, keep track of the data you enter while we complete your application request; (5) monitor Site usage, the sites from which our visitors come, and the effectiveness of our emails and other advertising; and (6) conduct research to improve our content and services.

 

For more information about how you can configure your browser to disable any cookies please go to the section below on CHOICES YOU CAN MAKE ABOUT YOUR INFORMATION.

 

HOW COLLECTED INFORMATION IS USED

 

We use the information we collect for the following purposes:

 

  • To assist you with the application process, reserving, or renting, motor vehicles.
  • To conduct other transactions that you request.
  • To service your account with us, respond to your questions and contact you when necessary.
  • To contact you with information about your participation in the program and when necessary
  • To provide you with discounts, coupons, offers and other information and opportunities and services that may be of interest to you.
  • To assist us in providing better products and services (for example, we may contact you to assist us in evaluating the performance of our staff, to assess the quality of product and service received and to help us improve our Web Site, facilities and services).
  • To compile statistics and analysis about our customers' use of our Web Site, products and services, which statistics are only used internally to enable us to provide better customer service and products to you and other customers in the future.
  • To learn more about our Web Site traffic patterns and other use, in order to improve the functionality and features of our site.
  • To help us to operate, maintain and improve our systems and Web Site.
  • To protect the security or integrity of the Site and our business.

 

Data collected online may also be combined or merged with information you provide to us by means other than through this site as part of the standard business operations of Enterprise and its Affiliates. If the same information about you is gathered from this Web Site and also from other sources with different privacy policies, Enterprise may elect, in its sole discretion, to treat such information in accordance with the privacy policy that least restricts our use and disclosure of such information.

 

We attempt to retain information we collect for commercially reasonable periods of time or in accordance with specific policies or as required by law. Information collected for a specified purpose will only be used for that purpose and, after a reasonable period of time, will no longer be actively stored when that purpose has been fulfilled. Inactive data may, however, continue to be used for statistical, marketing, archiving, and other purposes.

 

PLEASE BE AWARE THAT, UNLESS PROHIBITED BY LAW, YOUR USE AND/OR CONTINUED USE OF THIS WEB SITE SIGNIFIES YOUR EXPRESS CONSENT THAT INFORMATION MAY BE TRANSFERRED TO OR STORED ON SERVERS AND PROCESSED OUTSIDE THE COUNTRY OF YOUR RESIDENCE, INCLUDING, THE UNITED STATES, THE UNITED KINGDOM, IRELAND, GERMANY, AND CANADA. PLEASE ALSO BE AWARE THAT THE PRIVACY LAWS OF THE UNITED STATES OR OTHER COUNTRIES WHERE INFORMATION MAY BE STORED MAY NOT BE AS COMPREHENSIVE OR OFFER AS MUCH PROTECTION AS THE LAWS OF OTHER COUNTRIES.

 

WITH WHOM THE INFORMATION MAY BE SHARED

 

We may disclose the information we collect from and about you: (1) when we have reason to believe that such disclosure is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, customers or other users of our Web Site, or anyone else who could be harmed by such activities; (2) to respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law; and (3) to our Affiliates, business partners and/or third parties, subject to confidentiality agreements as appropriate, for administrative, technical support or other business purposes, or as necessary to facilitate our transactions with you, or to maintain and improve our services. We may disclose your personal information to third-party service providers located in the United States. These service providers are contractually required to maintain the confidentiality and security of your information. However, your information may be accessible to U.S. authorities in accordance with U.S. law.

 

Enterprise or its Affiliates may sell or buy other businesses or entities. In such transactions, personal information may be one of the transferred business assets. Also, in the event that Enterprise or substantially all of its assets are acquired, your personal information may be one of the transferred assets.

 

We may also share aggregated information about our customers with our advertisers and marketing partners. This information does not include any personally identifiable information.

 

Except as explained above, we will not share any of your personal information with any third party, unless we have received your express permission to do so.

 

LINKED SITES

 

Our Web Site may contain links to other Web Sites (such as those of our marketing partners or advertisers), which may have privacy policies that differ from our own. We are not responsible for the activities and practices that take place on these Web Sites. Accordingly, we recommend that you review the privacy policy posted on any Web Site that you may access through our Web Site.

 

CHILDREN'S TM PRIVACY

 

This Web Site is not directed to, and Enterprise does not knowingly collect personal information from, children under the age of 13. We recommend that parents actively participate in their children's™ use of the Internet.

 

CHOICES YOU CAN MAKE ABOUT YOUR INFORMATION

 

We give you a number of choices about the collection, use and distribution of your information. For example, you have the ability to not receive email advertisements from us, our affiliates and/or business partners. This can be managed in your Account Preferences. Every Enterprise e-mail advertisement will provide you with the opportunity to remove yourself from our e-mail list. You may choose to opt back in to our email advertisements at anytime, in which your most recent action will prevail.

 

We will give you an opportunity to opt-out of the gathering of your personally identifiable information, specific uses of your personally identifiable information and any marketing promotions in accordance with the procedures set out in the section below, "Correcting or Changing Your Information."

 

By adjusting the settings in your browser, you can refuse to accept cookies or give yourself the opportunity to accept or reject cookies, or receive notice of cookies. Software programs are available that block cookies. Refusing cookies may impinge or block altogether your user experience by eliminating personalization or other features.

 

CORRECTING OR CHANGING YOUR INFORMATION/CONTACTING ENTERPRISE

 

We are very concerned about the accuracy, currency and completeness of the information we collect and make efforts we deem appropriate to ensure that the information we have is accurate and up-to-date.  If you wish to review, amend, correct, update or delete personally identifiable information we have collected about you online, or if you wish to opt out of future uses of your information, please contact us. Please also contact us if you have any questions about privacy on our Web Site. To do so, please send an email with your request to ukinfo@wecar.com. If you prefer, you can send mail to us at: WeCar, Enterprise House, Delta Way, Egham Surrey TW208RX. U.K. residents can call us at 01784 221 300.

 

We reserve the right not to allow access to your information if we believe in good faith that such disclosure is prohibited by law or if the rights of another individual might be violated.

 

SUBMITTING A COMPLAINT

 

If you wish to submit a complaint concerning this privacy policy, or our collection or use of your information, please contact: WeCar, Enterprise House, Delta Way, Egham Surrey TW208RX. U.K. residents can call us at 01 784 221 300. Or Email ukinfo@wecar.com

 

SECURITY PROCEDURES

 

We are very concerned with the security of your personally identifiable information and try to provide secure transmission of your information from your PC to our servers. For certain transactions on certain of our Web Sites, we may use Secured Sockets Layer (SSL) technology to secure the transfer of information. Unfortunately, no data transmission over the Internet can be guaranteed to be absolutely secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information transmitted over the Internet. Once we receive your information, we take steps that we believe are reasonably appropriate to protect its security, both internally and from outsiders, from loss, misuse, unauthorized access, disclosure, alteration and destruction, and to ensure the integrity of the data we collect. We use a combination of technological, physical, administrative and policy methods as well as organizational controls and non-disclosure or confidentiality agreements as we deem appropriate to protect this data.

 

If you have a user name and password for any of the features on our Web Site, you have the responsibility of keeping your password secret. You should not reveal your password to anyone. We will not ask you in an unsolicited telephone call or e-mail for your password. In addition, you should take reasonable precautions when using a computer that is not your own or in a public setting.

 

CHANGES IN TERMS

 

We may change this Privacy Policy from time to time. When we do, we will change the Effective Date located at the beginning of this Privacy Policy. If we change this Privacy Policy in a material way, we will provide appropriate online notice to you.