FAQ's
How do I apply?
Can I become a member if I’m under 21?
How do I make a reservation?
What is the reservation cancellation policy?
Who can drive the WeCar?
How long can I have the WeCar?
Is mileage included in my hourly rate?
Are pets allowed in the WeCar?
What if I can’t find the vehicle when I go to begin my reservation?
How do I unlock the vehicle?
What happens when I return the WeCar vehicle and there is an unauthorized vehicle in the reserved parking area?
Can I take a one-way trip?
How do overnight charges work?
Who is responsible for filling the gas tank?
How do I refuel the WeCar?
What if I’m running late bringing the WeCar vehicle back?
Who pays for a traffic ticket?
What happens if there’s a breakdown during the reservation?
What if I get into an accident or damage the WeCar?
What if the WeCar is damaged when I arrive for my rental?
What if I need a WeCar vehicle equipped with a Mobility Device?
What happens if I damage the WeCar?
What if I hit someone else?
How do I apply?
Sign up on the application page of our web site via the link provided by your WeCar Administrator. Within a few days of your approval, we’ll contact you to schedule your orientation. At that time, we’ll hand you your welcome kit consisting of your unique membership card (put this in your wallet -you’ll need it each time you rent a car.) Your member ID number will be printed on your welcome letter. You’ll need this to access the reservation page of the website. You’ll also receive our member handbook which includes a full description of the program and everything you need to know to begin using your WeCar membership for your travel needs.
Can I become a member if I’m under 21?
Absolutely! WeCar membership is available to persons 18 years of age or older. However, if you’re a student at a member university and are between the ages of 18 and 20, you must provide your own primary liability coverage of at least $300,000. Additionally, you must submit a signed Parent/Guardian Consent Form which provides proof of coverage.
How do I make a reservation?
Go to www.WeCar.com or your company’s reservation page on our web site to make a reservation. Enter your Member ID and personally selected password. You can make a reservation 24/7 and use the car for up to 24 hours with a one-hour minimum.
What is the reservation cancellation policy?
You must cancel your reservation at least 8 hours before your scheduled time. Since this is a community, canceling as soon as possible will allow another member to reserve that vehicle. If you cancel with less notice, you will be billed for the time reserved less any time used by another member.
Who can drive the WeCar?
Only program members and their spouses can drive the vehicle. That’s the benefit of being a member.
How long can I have the WeCar?
You can reserve a WeCar vehicle for up to 24 hours. If you need a vehicle for longer, we can provide you with the location of the nearest Enterprise Rent-A-Car branch. Just ask.
Is mileage included in my hourly rate?
In addition to your gas and basic protection, your rate also includes 200 miles per car share period. Any miles over 200 will be charged at a low per-mile rate. Check your local rates for the per-mile charge.
Are pets allowed in the WeCar?
Pets are allowed only if they are kept in a pet carrier. Pet hair on the seats may result in a cleaning fee.
What if I can’t find the vehicle when I go to begin my reservation?
If you get to the WeCar parking area and your car is not there, chances are the reservation before you is running late. Call us at 877-599-3227 and we will assist you by locating the vehicle or switching your reservation to another available WeCar vehicle.
How do I unlock the vehicle?
When you arrive at the WeCar vehicle, you’ll see a sensor on the drivers’ side windshield. Hold your WeCar membership card over the sensor until you hear the doors unlock or the indicator light turns green. Once you’re inside the car, open the glove box to find the ignition key. (Please note that the Toyota Prius has two glove boxes.) Now you’re ready to roll!
What happens when I return the WeCar vehicle and there is an unauthorized vehicle in the reserved parking area?
Call us immediately at 877-599-3227 so we can make arrangements to remove the unauthorized vehicle.
Can I take a one-way trip?
No. WeCar car sharing is not a one-way rental program. Your car must be returned to the original reserved parking area where you picked it up. This allows it to be easily found and used by the next person that has reserved it.
How do overnight charges work?
If you would like to keep the car overnight, a reasonable overnight rate may apply. Check with your local WeCar representative or the reservation page of our web site for exact rates and hours.
Who is responsible for filling the gas tank?
One of the responsibilities of membership is to refill the gas tank when it hits ¼ full during your car share period. A gas card is located in a green envelope in the glove box. Instructions for how to use the gas card are printed right on the envelope. The car can be refueled at any one of 160,000 gas stations that display the Wright Express logo. Be sure to return the gas card to the same place you found it after you’ve filled the tank. A lost gas card could result in a fee.
How do I refuel the WeCar?
When you pull into a gas station, retrieve the gas card from the glove box. You’ll find it in a bright green envelope. Swipe the card like you would any credit card at the pump. When prompted, enter the odometer reading and the 6-digit number found on the front of your membership card. Fill the tank with regular unleaded gasoline and then return the gas card in the envelope to the glove box.
What if I’m running late bringing the WeCar vehicle back?
A late return will incur a penalty. But, if you know you’re going to be late, call us before the end of your reserved time at 877-599-3227. If there’s no other reservation right after yours, we can extend your reservation without a problem. If another member is waiting, we’ll try to switch them to another car, if one is available. If your late return causes us to have to provide alternative transportation for the other member (such as a cab ride), you’ll be charged for these costs in addition to the late fee.
Who pays for a traffic ticket?
It’s the member’s responsibility to pay for all traffic or parking tickets while in a WeCar vehicle.
What happens if there’s a breakdown during the reservation?
The WeCar program has 24-hour roadside assistance. In the event of a breakdown, flat tire or other problem, contact us at 877-599-3227.
What if I get into an accident or damage the WeCar?
An accident checklist can be found in the glove box. Call the police to make a report and then fill out the accident checklist. Please notify us of the accident immediately at 877-599-3227. We will assist you in any way possible and make alternate arrangements for the next WeCar member that has a reservation for that vehicle.
What if the WeCar is damaged when I arrive for my rental?
We don’t want to hold you responsible for damage that existed prior to your use of the car. Please inspect the car prior to each rental, if you find damage when you are picking up the car, please call us immediately at 877-599-3227. This will allow us to documents the damage prior to your use and, if needed, make other arrangements for you.
What if I need a WeCar vehicle equipped with a Mobility Device?
WeCar is committed to providing mobility options for our customers with disabilities. Mobility devices including left hand controls with spinner knobs, left foot accelerators and pedal extenders are available at no additional charge.
Due to the unique nature of WeCar’s services and the fact that mobility devices require installation, please contact a service representative by phone, 24 hours a day at 877-493-2270 to reserve a vehicle with such mobility devices. Please note mobility device-equipped vehicles will be provided by our affiliate, Enterprise Rent-A-Car. 48 hours advanced notice is required. See Terms and Conditions for more information.
What happens if I damage the WeCar?
Members are responsible for the first $1,000 in damage to the WeCar. In some states, for a slightly higher hourly rate, members can reduce their responsibility for damage to the WeCar to $0. Review the terms and conditions in the application for more information.
What if I hit someone else?
WeCar will respond to claims from other parties up to the limits required by the state and as described in the terms and conditions of the application.